Refund Policy

All paid plans on TalkIELTS are one-time purchases for a fixed access period (30 to 180 days), as shown on our Pricing page. Plans never renew automatically and we never store your card details, so there are no recurring charges and nothing to cancel.

If you are not satisfied with your purchase, you may request a full refund within 7 days of the date of purchase, no questions asked. To qualify, please contact us before the 7-day window ends.

Email [email protected] with your account email and order ID (found in your Paddle receipt), and we will approve and process the refund for you.

After the 7-day window, refunds may still be granted at our discretion — for example, if you were unable to use the Service due to a technical fault on our side. Please email us and we will review your case within 14 days of a charge.

All payments are processed by Paddle.com Market Ltd as our Merchant of Record, so refunds are issued by Paddle to your original payment method. Once approved, the money typically arrives within 5–10 business days, depending on your bank or card issuer. You can also request a refund directly from Paddle via your paddle.net purchase receipt. If anything is unclear, contact us at [email protected] and we will help.

To keep this policy fair for everyone, we may decline refunds in cases of clear abuse — for example, repeated buy-and-refund patterns or deliberate misuse of the Service. This does not affect your statutory consumer rights.